Working through COVID-19

Update: Wednesday, March 25, 2020

In light of the Governments directives over the last few days and in moving to Alert Level 4, we want to advise how CARR is responding to COVID-19 and what this means for our business partners.

CARR Group supplies products into a range of industries including the Healthcare sector. After liaising with Ministry of Business, Innovation & Employment (MBIE) about what we do in this sector, and following the guidelines as detailed on the covid19.govt.nz website we are deemed an essential entity/service provider.

As such we will continue operating with minimum staff onsite to keep essential equipment and products moving whilst adhering to safe hygiene practices with clear safe zones, and with the balance and the majority of our team working remotely providing ongoing support our business partners.

This is obviously a developing situation and like most businesses we will continue to operate in good faith, and will be adhering to Government instructions as they are provided, along with following the most up to date information available from the COVID-19 website.

This notification is to ensure that as a crucial business partner you know we are still operating but to also request any relevant information of what your requirements may now be as soon as possible.

Information you can provide that would be helpful to our team includes:

  • Will you be operational or have reduced capacity that may impact deliveries?
  • Changes you have implemented that will assist us to ensure continuity in the supply chain?

Please feel free to contact any of the following CARR Group Management team with relevant information or any queries you may have:

  • John Carr: Managing Director +64 21 922 440
  • Jackie Hjorth: Group Financial Controller +64 274 458 799
  • Brendan Traynor: Head of Sales and Marketing +64 21 812 068
  • Brett Hjorth: Operations Manager +64 21 326 116

Update: Wednesday, March 18, 2020

We continue to monitor the situation closely as we take the health and safety of our team and partner businesses seriously, and our thoughts are with the communities impacted by the COVID-19 outbreak.

With the outbreak of COVID-19, CARR Group have implemented safeguards that comply with both the New Zealand Ministry of Health and Australian Ministry of Health guidelines, along with some additional steps to mitigate risk of infection and the associated impacts.

Business continuity – and supporting you:

As a result of implemented measures we have no planned or current need for office closures, and the CARR Group has every intention of continuing to provide ongoing safe levels of service and support to our partner businesses, and the community.

Our team will be available through normal communication channels, continuing to support and update our customers and suppliers during this uncertain period.

Warehousing functions on all of our premises continue without compromise at this time, and we have contingency plans in place to enhance our ability to mitigate future risks to operational functions.

Customer visits to CARR Group premises:

There are valid concerns over interactions that potentially involve some level of human contact and we are determined to minimise any risk to our staff and visitors.

We have created safe zones in our entrance foyers and showrooms where our team can still effectively engage with customers in a manner that follows guidelines around safe social distances and interaction practices.

Additionally we have increased cleaning in high use areas and have distributed cleaning and sanitising products across our offices.

CARR Group staff visiting customers:

We are determined to minimise potential risk and we have cancelled non-critical business-related travel. However, if a CARR member visits a customer they have been instructed to minimise physical contact and follow social distancing practices.

While there is a great deal of uncertainly currently, we pledge to continue making our decisions with the health, safety and wellbeing of our staff, customers and communities as our highest priority.

We all know that for many businesses these are challenging times – we are committed to doing our utmost to support you, so please let us know how we can help.

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